These agreements are most often referred to as cleaning contracts. They shall describe the cleaning services provided by the supplier and the remuneration to be paid by the contracting entity. The core team and partner vendors will offer a number of low-cost and related quality technical services (AV and IT) in centralized classrooms. The aim is to support teaching and learning at the university and improving the student experience. Further comments or complaints and issues raised regarding delivery issues should be directed to the Facilities Support Services Manager. Similarly, the Facilities Support Services Manager will address all other complaints and issues with relevant executives and, where appropriate, include them in the service evaluation process. 1.2 This Service Level Agreement establishes a clear framework for the furnishing team that can provide in central and planned classrooms, including the services and standards provided, the spaces maintained and how the services are monitored. . . .